At Ausculta Cor (Winter Shand Inc.), we provide professional BPO services that involve the allocation of human resources and technical infrastructure.
All purchases of Service Credits are final and non-refundable. Once credits are purchased, they are immediately available for use and represent a commitment of our agents' availability.
If you are unsatisfied with the quality of a specific call or interaction, you must file a "Service Inquiry" within 48 hours of the event. While we do not offer cash refunds, Winter Shand Inc. may, at its sole discretion, credit back the specific units to your account if a technical fault or agent error is verified.
In compliance with Philippine consumer laws, paid Service Credits do not expire. They will remain available in your account as long as the account remains active.
If an account is terminated by the client, any remaining credits are forfeited and cannot be redeemed for cash. If an account is terminated by Winter Shand Inc. for a breach of our Terms of Service, all remaining credits are forfeited.
By purchasing credits, you agree to contact our support team at support@auscultacor.com to resolve any billing issues before filing a dispute with your bank. Unauthorized chargebacks will result in immediate account termination and the reporting of the event to credit bureaus and merchant risk lists.