The member who asked to pause
A gym member of 14 months asks to pause until January. The agent offers a cheaper plan instead, and she leaves. A freeze was allowed and never offered.
Read the sampleSample work
See exactly what you'd get
Two sample audits in the same format as a client report. Both are built on reconstructed calls and clearly labeled. Free to read, no sign-up.
The renewal that became a chargeback
A customer inside the refund window finds a $479 renewal on his card. The agent defends the charge and warns him about suspension, and he calls his bank.
Read the sampleBoth calls are reconstructions written by our auditors. No real customer, no real company. We'd rather show you a clearly marked reconstruction than pass one off as a client.
See this on your own calls.
A 30-minute call. We'll ask about your volumes, plans and pricing, and tell you what an audit would cost.